Pixeldust Orbit
Conversational AI Platform.
AI agents that perform against business objectives, not chat widgets that deflect to a human.
The Platform
One platform. Every channel. Managed performance.
Deploy conversational AI across every channel your customers and employees use: web, WhatsApp, voice, in-app. Agents that resolve, assist, and automate, managed against business KPIs, not just deployed and forgotten. Orbit isn't a chatbot builder. It's a managed AI agent platform: the infrastructure for deploying, governing, and continuously improving conversational intelligence at enterprise scale.
Product Capabilities
Start with what's ready.
Scale as you grow.
Multi-Channel Deployment
Web, WhatsApp, voice, SMS, in-app, email. One platform, every touchpoint. Deploy once, deliver everywhere.
Agentic Workflows
Multi-step autonomous processes with human-in-the-loop governance. Agents that handle complexity: approvals, lookups, escalations. Not just Q&A.
Knowledge Retrieval
Connect to your organisational knowledge: documents, SOPs, FAQs, past interactions. Agents that cite sources, not hallucinate answers.
Managed Performance
Resolution rate, containment, CSAT, response accuracy, tracked and optimised continuously. Quarterly business reviews tied to outcomes, not uptime.
Enterprise Security
Data encryption, access controls, audit trails, compliance-ready deployment. Designed for industries where trust is non-negotiable.
Built-In Analytics
Conversation analytics, intent patterns, escalation trends, performance dashboards. Understand what your AI is doing, and where it needs to improve.
Inside Orbit
Every screen built for outcomes.
Command Centre
Your AI agents, conversations, and leads — all in one view. Real-time KPIs, active bots, and recent activity at a glance.
Performance Insights
Conversations, satisfaction scores, response rates, sentiment analysis — tracked and visualised to drive continuous improvement.
Agent Management
Configure, monitor, and manage your AI agents. Resolution rates, conversation volumes, and deployment status for every bot.
Conversations
Every conversation across every channel in one searchable list. Filter by status, agent, and time — export when you need to.
Lead Intelligence
Prospects captured and qualified by your AI agents. Status tracking, contact details, and source attribution — automatically.
What It Replaces
Stop maintaining five tools for one job.
Before Orbit
A chatbot tool for the website. A different one for WhatsApp.
A knowledge base no one queries.
A CRM that doesn't know what the bot said.
Manual escalation workflows. No performance tracking.
No one accountable for outcomes.
With Orbit
One platform. Every channel.
Unified knowledge.
Managed agents.
Performance tracked against business objectives.
One partner accountable for results.
Use Cases
Where Orbit performs.
Customer Support
L1–L2 resolution across channels. Reduce ticket volume. Improve CSAT. Escalate intelligently.
Sales & Lead Qualification
Engage, qualify, and route inbound leads 24/7. Surface insights for sales teams. Follow up automatically.
Internal Knowledge & HR
Policy queries, onboarding guidance, IT helpdesk, benefits information. Employees get answers instantly, without filing a ticket.
Workflow Automation
Document collection, form processing, appointment scheduling, status updates. Multi-step processes handled conversationally.
Use Cases
Where Orbit performs.
Customer Support
L1–L2 resolution across channels. Reduce ticket volume. Improve CSAT. Escalate intelligently.
Sales & Lead Qualification
Engage, qualify, and route inbound leads 24/7. Surface insights for sales teams. Follow up automatically.
Internal Knowledge & HR
Policy queries, onboarding guidance, IT helpdesk, benefits information. Employees get answers instantly, without filing a ticket.
Workflow Automation
Document collection, form processing, appointment scheduling, status updates. Multi-step processes handled conversationally.
Sustained Performance
Deployed is not done.
Products and interfaces designed to make AI capability feel natural, trustworthy, and useful, for the people who interact with it daily.
Weekly performance tracking
Resolution rates, accuracy, escalation patterns, user satisfaction, reviewed every week.
Monthly retraining
Models updated with new data, edge cases, and feedback loops. Performance improves every cycle.
Quarterly business reviews
Outcomes measured against original KPIs. Strategy adjusted. Capabilities expanded.
Cont. knowledge updates
New policies, products, and processes synced into the agent's knowledge base. No stale answers.
Integrations
Connects to what you already use.
Orbit integrates with your existing systems: CRM, ERP, ITSM, knowledge bases, communication platforms. No rip-and-replace. Deploys alongside your current stack.
See Orbit in action.
Pixeldust